Frequently asked questions
Everything you need to know about finding local businesses and getting listed.
General FAQs
What is the Gold Coast Online Directory?
The Gold Coast Online Directory is a local business directory. Gold Coast businesses can list for free, with optional paid plans for extra visibility, and customers use it to find local providers.
Who can use the Gold Coast Online Directory?
The directory is designed for both businesses wanting to list their services and customers searching for local providers.
How does the directory work?
Businesses create a free listing (or choose a paid plan) and our team reviews it before it goes live. Customers then search the directory by business name, service, category, keyword or Gold Coast suburb, and contact businesses directly.
Business Listings
Is it free to list my business on the directory?
Yes. A standard listing is free. Optional paid plans, Featured and Premium, add more visibility and features. You can compare them on the List Your Business page.
What information can I include in my business listing?
You can include your business name, description, phone, email, website, address (with a Google Maps directions link) and logo. Featured and Premium listings can also add a photo gallery of up to 5 photos.
How do I edit or update my business listing?
Log in, open My Account, choose your listing and select Edit listing. While you are setting up a new listing, changes save straight away. Once your listing is live, changes to its details are reviewed by our team before they appear, and new logos and photos are checked separately. You can track every change in the Revisions section.
What do the Featured and Premium plans include?
Featured ($29 a month) ranks your listing above free listings in your category and makes it eligible for the Featured Businesses section on the homepage, which has a limited number of spots. It also adds a photo gallery (up to 5 photos), the Verified badge, a “Get a quote” enquiry form, a lead inbox with email alerts and a dashboard of views, clicks and enquiries.
Premium ($79 a month) includes everything in Featured, ranks your listing above Featured listings, gets first priority for the homepage spots and lets you appear in up to five categories.
Can I cancel or change my plan?
Yes. Paid plans are billed monthly with no lock-in contract. To upgrade, switch plan or cancel, open your listing in My Account and go to the Plan tab. If a paid plan ends, your listing stays live on the free plan and keeps its main category.
How long does it take for my listing to go live?
After you submit your listing for review, our team checks it. Most listings are approved and published within one business day.
Using the Directory
Can customers leave reviews?
Yes. Customer reviews are available on the directory. Open the relevant business profile to read existing feedback or use the review option to submit your experience.
Reviews should relate to your own experience with the business and avoid private information, offensive language or promotional content.
How are reviews moderated?
Reviews may be assessed for spam, inappropriate content, personal information and breaches of the directory’s review guidelines. Content that breaches these guidelines may be removed.
To raise a concern about a review, contact our team with the business name, the review details and your reason for reporting it.
Business Owner FAQs
How do I register my business?
Click “List Your Business”, enter your business name, address, phone and category, and choose a plan. If your business is already in the directory, we will offer to let you claim it instead. You create your account at checkout (the free plan costs nothing), then finish your listing details and submit them for review.
What categories can I choose for my business?
The directory has 30 categories, including Trades, Professional Services, Health & Fitness, Hair & Beauty, Restaurants, Retail Shopping and Accommodation. Choose the one that best describes your business when you list.
Can I list my business under multiple categories?
Free and Featured listings appear in one category. Premium listings can appear in up to five categories.
My business is already listed. How do I claim it?
Open your business profile and choose “Claim this listing”, or start from the Claim your business page. Our team reviews each claim, usually within one business day, and you will get an email once it is approved. The listing is then added to your account so you can manage it.
How do I get the Verified badge?
Featured and Premium listings show the Verified badge automatically. On the free plan you can buy the Verified Badge for $19 (one-time): submit your ABN and proof that you own the business, and our team reviews it, usually within a few business days. Your card is only charged if it is approved. If it is not approved, the hold on your card is released.
Can I reply to reviews?
Yes. Log in to My Account, open your listing and go to Reviews to post a public reply under any review.
Technical FAQs
What should I do if I forget my password?
Click “Lost your password?” on the login page and follow the emailed instructions to reset it.
The website isn’t loading properly. What can I do?
Ensure your internet connection is stable and try refreshing the page. If the problem persists, contact our support team.
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